TESTIMONIALS

I have used Twin Air for many years and have always been pleased with all aspects of your services.  We will continue to be loyal customers.

– Kenny (Manassas)

Josh, Jeremy, and Henry did a great job installing a new furnace and AC unit.  The quality of their product (Lennox) was great, the work was done on time and installed very professionally.  Their clean-up was great and the unit runs well.  They also installed a new digital thermostat that works great.

– Bob (Woodbridge)

Jonathan is a very good tech!  He’s very patient with all my inquiries!!!  Very respectful and knowledgable!!! I would like him to be assigned to do our maintenance twice a year!!  He’s an asset to your company!  I’m very very satisfied with his quality of job!!!!

– Nancy (Manassas)

“Love the integrity of the family!  Also in terms of what you all do right beyond that, which by the way is a really big thing:

1. You lay out options for people.  This is both good and smart.  Good in the sense people like options and smart in the sense you can get people thinking not do I go with Twin Air, but which system am I getting with Twin Air.
2. You all know your stuff.  All you have to do is talk iwth you all and it shows very quickly.
3. You all always do exactly what you say you’re going to do and when you are going to do it.  This is really appreciated.
4. You all really act as AC/HVAC consultants.  What I mean is if the system is fine, but needs some work you’ll say it (versus every problem MUST need an entirely new system).  So you tell it like it is where with many companies they tell you what they need to in order to sell a new system (even if it’s not needed).

Frankly, we just really appreciated the honest approach and the integrity with which you all run your business.”

– Mike (Gainesville)

Twin Air, although a small company, did a great job installing our new replacement HVAC system. I gathered bids from 4 companies, 3 of which returned estimates without prompting, the fourth had to be prodded and took over 2 weeks. Twin Air was one of the three and although their proposal was not the lowest (only by a small amount), it was detailed and included a heat load calculation (used to correctly size the equipment). I felt no pressure at all during the sales pitch and answered every question in an honest and open manner. They proposed equipment that would maximize both Federal and State energy credit return without the need to install extremely expensive top-of-the-line equipment. The resulting system was a Lennox heat pump/gas furnace for emergency heat with 2 zone air distribution, UV sterilization, and steam humidifier, plus touch screen main level and wireless upstairs thermostats. The system has saved us approximately 40% per month in heating/cooling bills over the 9 months since it was installed. The installation was done in 1 day (it replaced a gas/standard AC builder’s spec unit) and the workmanship was superb. The company is owned by twins (hence the name) who did the installation along with a third person. The twins’ father is their sale representative. I would heartily recommend their business to anyone.

– Paul (Manassas

Continue to provide excellent service while having a high level of integrity and honesty.  Not enough businesses like that and yours embodies it.

– Zack (Alexandria)

Fabulous!!  I will only ever call Twin Air for any and all my plumbing, heating, AC, and water heater needs. The owners (Josh and Jeremy) and their employees are honest, hard working, people of integrity. I am never afraid to have them do any work with or without me being present. I have never been so pleased and well served by any company in Northern Virginia. They are very clear on what work has to be done and honest in their pricing; there are never any surprises.

– Linda (Woodbridge)

Have used them for many years. Very professional, trustworthy and friendly staff.

– Linda (Manassas)

They were really professional and they knew their stuff. They also charged less than the other company that had initially come out and had been unable to diagnose. The company came out like three times and had diagnosed it differently each time, and then Twin Air came out and they figured it out. They are first class. I was emailing with them a lot too and they seemed really responsive

– Molly (Alexandria)

This company is the best, don’t ever hesitate to call them.  Honest, reliable, and experienced.  5+ stars!

– Caroline (Woodbridge)

We went with this company because we had them come out for a service call last summer and they were outstanding.  Their tech was early and very knowledgeable.  He inspected the entire system and recommended adding freon to get the system cooling better and through the season.  He told us that the system was quite old and nearing the end of its service life which we already knew. It took two days to remove the old system and install new one.  They showed up on time and worked hard to get the job done.  They kept us informed throughout.  After the install, the touch screen thermostat developed a pixel line.  I called Twins and they came out the next day with a new thermostat to replace the bad one.  They followed up with us the following week to make sure all was well.  I would highly recommend them for any heating, air conditioning or insulation job.  Their service is outstanding.

– Matt (Fairfax)

All of the workmanship is superb, and the project was completed on-schedule and on-budget.  Every aspect of the Twin Air project was handled to our complete satisfaction.  The proposal phase was thorough and professional and the design incorporated all of our requirements.   It also included several important items we had not considered, including a conditioned crawl space.  The result is an HVAC system that keeps our new addition very comfortable throughout the year.  Twin Air accomplished all of that while working within our budget and dealing successfully with a very challenging site for the installation.  We appreciated the top quality materials that were installed.  And we especially appreciated always being able to reach the individuals working on our project.  This enabled any issues to be promptly resolved and schedules to be maintained.  Everyone on the Twin Air team is extremely courteous and helpful.  It is obvious to us that Twin Air is very committed to customer satisfaction and quality workmanship.  

– Ralph (Centreville)

Inspected and repaired installation errors on my geothermal system.  Working with Twin Air LLC was refreshing after dealing with a less reputable and incompetent geothermal distributor.  Their customer service is top notch – they will call or email you back in a timely manner.  Josh and Jeremy fixed my system which after two years of bandaid fixes by the installer had never been reliable and often failed when needed the most.  Their systematic and efficient inspection of my geothermal system identified countless installations errors.  Since they corrected these deficiencies, my system as worked as advertised and maintains target temperatures even when temperatures drop into the low teens.  Thanks to Josh and Jeremy, we now have much more confidence in our system.

– Richard (Nokesville)

Excellent. All the folks at Twin Air are top notch. They went above and beyond to install things properly. They do extremely clean work and had to make a few set up changes along the way which turned out would save us money. Customer service and interaction is unmatched as far as I’m concerned.

– Christopher (Lorton)

We have used Twin Air for years both to install and/or replace HVAC systems and to do maintenance on our systems.  (We have five separate systems in our home.)  We would not use anyone else.  They are completely professional, highly skilled, and thorough in their work.  They have come out more than once on short notice when we have had an emergency and fixed the problem with no hassles.  Their prices are reasonable and their work is always reliable.  Highly, highly recommended.

– David (Arlington)

We had a gas leak at the gas meter that needed repair.  Jeremy was on time to the job, checked out everything before and after, answered all the questions put to him, and was friendly adn professional.  I am very satisfied with his service and definitely recommend Twin Air to others!

– Marion (Bristow)

Reinstalled and rewired furnace that was installed incorrectly by a company that went out of business.  Everything went great!  The guys were awesome and worked very hard to correct a problem with my gas furnace caused by the original installer who had since gone out of business.

– Constance (Manassas)

I had two other quotes that were within the same range within $200 to $400 difference both up and down. Went with Twin Air because of their excellent customer service- from the first call, the first visit, follow up visit and to the actual install- I was really impressed. The staff – the twins, the dad, the young lady answering the phone– all were exceptionally cordial, pleasant, professional and prompt. It was so refreshing after months of poor service including one of the techs from another HVAC company that came out to look at the unit. My unit was about 20 years old and had been in stages of dying for years but finally went the first week I turned it on when the weather warmed up in May — absolutely the same time many other people found out their units were also dying so it took about two weeks for the install. I wish that the install could have been faster but I am not sure if that was a function of the general weather timing or the company or a combination but either way I was able to work and I understand different people have different senses of urgency. Fortunately I am in a condo and the weather cooled off a little so we purchased two portable units for upstairs until the install. The other company could have installed the week before but I did not like the techs bedside manner and I am quite tired of paying through the nose to people who have no idea what it means to treat a customer accordingly. I would definitely recommend them. 

– Michelle (Woodbridge)

We woke up after a really nasty summer storm Saturday nighto find that our upstairs air conditioning unit wasn’t working.  We tried calling our home warranty service company only to be told that it would be 4 days before they could send someone out.  I then resorted to calling several local companies and got the same result.  Finally, my wife remembered a prior experience with Twin Air and suggested I give them a call.  To our surprise Jeremy, a co-owner, took our call and responded within 30 minutes.  He took the time to completely diagnose the problem and had our unit up and running in not time at all.  Not only did he make a Sunday house call, but it was on Father’s Day as well.  I highly recommend the services of this company, they are A+ in my book.

– Joseph (Manassas)

From start to finish excellent experience. Hands down the best value (quality vs. cost) offered in town. I cannot say enough good things about these guys. The installation crew was neat and craftsmanship was outstanding. Condensation pipes and wires that were sticking out around the old furnace and coil were tucked in and rerouted neatly around the new furnace resulting in a much neater looking mechanical room. I never even thought of asking them to do it, but the Twin Air crew just went ahead and did it!   After a month of living with it we absolutely love our new smart HVAC system and could not be happier with Twin Air. I recommend them in a heartbeat.

– Michael (Bristow)

Very satisfied with tecnicians and service, and definitely recommend Twin Air to others!  We were impressed by their attention to detail and will definitely use them again!

– Ed (Manassas)

Very satisfied with technicians and service!  We were impressed by their customer service as they were very quick to assist in finding a solution to the problem.  We will definitely use them again and recommend Twin Air to others!

– Stacy (Warrenton)

We suffered a failure of our boiler valve on our water heater. We engaged one service provider who was adamant that our entire tank needed to be replaced, quoting us $2,600 for the parts and installation. This of course necessitated a second opinion. We called Twin Air, with their Angie’s List coupon, expecting them to install a new tank for 45% of our initial quote. To our pleasant surprise, the servicing professional informed us that our tank was fine and that all that was needed was the replacement of the boiler valve. Hooray! Think of it: the technician knew we were ready for a full replacement but reduced his sale by 80% to get us just what we needed and no more. It was as if we had found plumbing professional in the ranks of our family! What a wonderful experience – and smart business sense. What they may have forgone in that particular call they picked up in a future business. We will certainly be calling Twin Air for our future plumbing needs.

– Wesley (Centreville)

Changed out entire attic unit including removing old “spider delivery system” with new sheet metal delivery system.  Changed out attic heater/ac, added humidifier and ERV.  Added humidifier and dehumidifier to basement unit.  Added UV lights to both units.  Timely, professional, answered thousands of questions, arrived on time every morning, cleaned up every day before leaving,  I’d give them the highest rating I could!

– Mary (Clifton)

Twin Air was a godsent to our family!! Our hot water heater went out and, after going about 10 rounds with our warranty company, we called Twin Air!  They agreed to come out the next day and replace what the warranty company would have taken a week to do for much cheaper than anyone else in the area!!  The entire staff (Josh and Jennifer in particular) are top notch!!

– Jason (Manassas)

Geothermal Heat Pump was not blowing warm/hot air, but Josh quickly diagnosed the problem and was very helpful in resetting the thermostat to emergency heat until parts are in for the repair.  We were very satisfied with our service and definitely recommend them to others!

– Leah (Alexandria)